Shell in Lutz, FL Open now

Reviews about Shell

• ★ ☆ ☆ ☆ ☆

  February 05, 2019, by Angelina Sawyer
  Worst customer service ever. Bought one item and noticed it was the wrong kind. Asked the rep if I could get the right item and got an attitude. I apologized for making her get the right ones and acted as though I was a bother. I also, in a kind way, asked if she would prefer change and she said money is money and didn’t care what I gave her. I’ve worked in customer service all my life and I have never treated anyone the way she treated me. I felt as though she didn’t want to be there and that I was a Nuisance. I didn’t get her name but she wears glasses and was working at 11AM on Dec 20. Hopefully she doesn’t treat everyone this way. Bad for business. I will not be returning to this location. Treat people the way you would like to be treated.